As a local family and veteran owned water damage Restoration Company serving Lehigh, North Hampton, Montgomery, Bucks and Delaware Counties we’ve always taken great pride in our quality work and customer service. Even though we have high standards this past year we asked ourselves how we can raise the bar even more. After listening to our customers, our team and talking with other respected damage restoration leaders we came up with the following improvements.
- Our owners answer the phone 24-7 every day and are always available to our customers. Even when we aren’t on the job site customers still receive our information and are encouraged to never hesitate to call us if they have any questions or concerns. We’ve surprised many customers when they call at 10pm on a Tuesday night or 8AM on a Saturday morning and they learn they’re talking with an owner of the company and not an answering service. We’ve found that customers love the accessibility and sense of trust they receive by having our owners answer the phone and the commitment we show to them.
- We’re proud to say that we NEVER had a “phone tree” in our 12 year history and we NEVER will. Would it be easier for us? Yes but as we say “it’s not about us it’s about being better for our customers.”
- We’ve stepped back from our business and evaluated how we can deliver a 5 Star Customer Experience from start to finish every time. When people experience water damage, mold damage or fire damage it’s already a stressful experience that takes them out of their daily routines. Therefore we are proud to offer the following:
-1 hour response time for 24-7 Emergency water damage cleanup and fire damage cleanup.
-We only hire experienced and IICRC Certified Restoration Technicians. When we get busy our team simply works longer hours.
-Each team member is properly screened, licensed and trained not in restoration and customer service.
-Additionally we’ve increased training for our office staff to ensure to ensure they are offering a great customer service experience as well.
- Finally we’ve expanded our Reconstruction Team so our customers only have to use one restoration contractor. Once a customer experiences our team’s professionalism, honesty and responsiveness they quickly ask us to put their damaged property back together for them. As a damage restoration contractor it’s a great feeling when we can tell a customer that not only can we clean up their water damage but we can also put their property back together! We strive to earn satisfied customers that make us their “contractor of choice” and refer us to friends and family whenever they experience water damage, mold damage and fire damage.
Our team of experienced restoration contractors is available throughout the Delaware Valley. So if you live nearby any of the following cities we have already served your neighbors, family and friends. We offer 24-7 for Emergency Service for water damage and fire damage for all of the following cities.
Allentown, Macungie, Trexlertown, Northampton, Fogelsville, Emmaus, Bethlehem, Hellertown, Greeneville, Red Hill, Pennsburg, Coopersburg, Quakertown, Perkasie, Telford, Sourderton, Doylestown, Lansdale, Warminster, New Hope, Newtown, Doylestown, Willow Grove, Blue Bell, Abington, Harleysville, Schwenksville, Green Lane, Lansdale, Hatfield, North Wales, Blue Bell, Skippack, Collegeville, Plymouth Meeting, Conshohocken, King Of Prussia, Chesterbrook, Pottstown, Media, Wayne, Phoexniville, Oaks, Audubon, Paoli, Bryn Mawr, Ardmore, Havertown, Broomall, Springfield, Swarthmore.